My computer can't be repaired, and since I can't really afford to buy a new one I've had to terminate my broadband contract with BT.
BT initially said that I was tied in to my contract until September and so would be charged an extra £120 on my next bill. The customer services person was argiung that I had taken on a new contract last September - I disagreed though and claimed that the terms and conditions of my existing contract were changed by the company and this does not mean that I had actually signed a new contract...with a cancellation penalty.
Anyhow, I complained and asked to speak to someone in charge; they listened to a recording of the original phonecall and agreed that I was still on my original contract and only need give a month's notice. I'll not know what they've done until my next bill though.
So...I'll have to blog from the library now - I'm in here most days though.
http://www.doctor-dark.co.uk
2008-04-29 @ 12:53