I had an appointment with an advisor at the training agency where I'm registered and she typed my details into a new computer programme which calculated/assessed my level of employability. After all my personal details were entered it suggested that I need a mobile phone so that a potential employer is able to contact at any time; and I also need a replacement copy of my birth certificate so that I'm able to prove that I'm not an illegal immigrant...I don't have a driving licence or passport.

So, I will be provided with a mobile phone and £10 credit, and will have to sign the paperwork to apply for a new birth certificate.